Tax invoices for customers are available as soon as their order has been completed. 

Upon completion of an order your customer is automatically emailed a link so that they can download their tax invoice. 

However, sometimes a customer may directly request an invoice from you so there is a facility in your Merchant Portal to allow you to provide the customer their invoice.

Step-by-step guide

  1. Log in to your Merchant Portal:
  2. From the Dashboard, open Reports
  3. Choose "Orders by Customer" from the navigation bar on the left.
  4. Search for your customer by their name, email address or mobile phone number.
  5. From the list of matching customers, view the order history of the customer you are searching for: 
  6. Choose "Generate Invoice" from the Actions dropdown against the order for which you would like an invoice for:
  7. The tax invoice is downloaded as a PDF that you can then print or email and provide to your customer.